10.2 | The library has at least one staff member located onsite with sufficient IT expertise to maintain the library's network and public technology systems
Having library staff at each location who have sufficient expertise to maintain the library's network and computers can help libraries cut down on out-of-service time, recover more quickly from network failures, and plan better for system improvements and policy changes. Onsite in this context means that at least one staff member with sufficient IT expertise is assigned to each library location. In general IT-related duties should be this staff member's primary duty.
FOR THE ASSESSMENT
Answer Yes if you have an onsite staff member with sufficient IT expertise to maintain the library's network and public technology systems.
Answer No, but plan to in the next year if you do not currently have staff with IT expertise in each library location, but plan on adding (or training) such staff in the next year.
Answer No, would like to but cannot at this time if you would like to have onsite staff with IT expertise but are unable to do so at this time.
Answer No, we have no plans to do so at this time if you do not plan to have staff with IT expertise located in your library locations.