9.4 | Patron needs for privacy while conducting sensitive transactions are accommodated through at least one of the following:
• Installing privacy screens for computer monitors
• Placing computer monitors so they can't be viewed by other patrons
• Installing partitions between workstations
• Having public computers in private rooms
From online banking to looking up sensitive health information, patrons need privacy from other patrons when using public computers. Patrons often report feeling vulnerable to people looking over their shoulders at screens while conducting sensitive transactions or feel unable to have written information they need to conduct those transactions open on at the workstation. Edge recognizes that the best approach to providing privacy for patrons varies depending on the library's configuration and considers any of the options presented in the indicator as equally acceptable. Libraries are not awarded additional points for instituting more than one of these approaches.
FOR THE ASSESSMENT
Answer Yes if you have at least one of the listed privacy features installed on public computers or provide private rooms for patrons to occupy while using public computers at all of your locations.
Answer No, but plan to in the next year if you do not employ one of the four strategies for enhancing patron privacy but plan to begin doing so in the next year.
Answer No, would like to but cannot at this time if would like to provide privacy for patrons while they are using public computers, but cannot do so at this time.
Answer No, we have no plans to do so at this time if you have no plans to provide privacy for patrons while they are conducting sensitive transactions.