3.4 | The library is a designated community access point for health and human services information assistance (211 service)
Most communities have a variety of governmental, nonprofit, and other organizations that provide health and human services for residents. For people trying to access these services, finding the right ones for their needs can often be very difficult. Libraries can help by being an access point for people to find health and human services by maintaining a comprehensive list of community organizations to which they can refer patrons. In some communities, a 2-1-1 information and referral system has be created to maintain a database of these types of organizations and to manage the referral process. Libraries can become a 2-1-1 provider or partner rather than maintaining their own databases.
FOR THE ASSESSMENT
Answer Yes if you maintain a comprehensive list of community health and human services providers which you use for patron referrals. Also answer yes if your library is a partner or provider for a 2-1-1 information and referral service.
Answer No, but plan to in the next year if you do not currently have a comprehensive list of health and human services resources in your community but plan to develop one, or you are not a 2-1-1 partner or provider, but plan to become one in the next year.
Answer No, would like to but cannot at this time if you would like to maintain a comprehensive list of health and human services resources or become a 2-1-1 partner or provider but cannot at this time.
Answer No, we have no plans to do so at this time if you have decided not to provide access to information about health and human services resources through the library.