10.2 | Cold spares are available to switch out downed devices with fresh hardware within a business day
Sometimes library devices and equipment need software updating, fail to work, or need to be pulled from public use for other reasons. Cold spares function to quickly replace these downed devices (which may include desktop or laptop computers, or mobile devices). Cold spares are configured for public access use, but kept powered down or "cold" until needed. Having cold spares available is especially helpful when IT staff are not on-site and an affected location would otherwise have to wait for maintenance assistance.
FOR THE ASSESSMENT
Answer Yes if you maintain cold spares and downed devices can be replaced within one business day.
Answer No, but plan to in the next year if you do not currently maintain cold spares, or you do have cold spares but are not usually able to make replacements in one business day, but you plan to begin maintaining cold spares and replacing downed devices within one business day in the next year.
Answer No, would like to but cannot at this time if you are unable to keep cold spares and/or replace downed devices within one business day.
Answer No, we have no plans to do so at this time if you have no plans to maintain cold spares and replace downed devices within one business day.