8.3 | 25% of public services staff in each location are able to answer intermediate patron technology questions
Intermediate technology questions often have to do with using certain features of standard computer programs or applications. For example, creating tables in a word processing document, inserting functions into a spreadsheet, or resizing or cropping digital photos would be considered typical intermediate technology questions. Intermediate questions would also include more involved Internet searching, such as researching a health concern across multiple open and subscription electronic resources. Library staff capable of answering these types of questions would be relatively fluent using technology, have experience using most standard applications, and have significant information search and retrieval skills. Because these questions come up less frequently than basic questions, not all public services staff need to be able to answer these questions, but patrons should have access to staff at each library location who can help with more complex questions.
FOR THE ASSESSMENT
Answer Yes if at least 25% of your public services staff at each of your locations are able to answer intermediate technology questions from patrons.
Answer No, but plan to in the next year if less than 25% of public services staff are able to answer intermediate technology questions, or staff to answer intermediate technology questions are not available in all locations, but you plan to improve in the next year.
Answer No, would like to but cannot at this time if you are unable to ensure that 25% of public services staff are able to answer intermediate technology questions, or that staff to answer intermediate technology questions are available in all locations, but you would like to improve in this area.
Answer No, we have no plans to do so at this time if you do not plan to ensure that at least 25% of your public services staff can answer intermediate technology questions.