8.3  |  100% of public services staff are able to answer basic patron technology questions


Basic technology questions from patrons would include topics such as how to log into the public computers or connect to a library's wireless network, how to print, how to open applications, how to set up an email account, how to save documents to an external drive, and how to locate a website on the Internet. Because basic questions often interfere with patrons' ability to complete important tasks, all library staff who have responsibilities that involve routine interaction with the public should be able to answer these questions for patrons; patrons should not have to find or wait for another librarian to help them with these problems. Pages, shelvers, custodians, security guards and others whose public services duties are generally limited to directional interactions with patrons should not be considered public services staff for the purpose of this indicator.


FOR THE ASSESSMENT
Answer Yes if all of your public services staff are able to answer patrons' basic technology questions.
Answer No, but plan to in the next year if less than 100% of your public services staff are capable of answering basic technology questions, if only certain public services staff are designated to answer basic technology questions, or if certain public services staff are allowed to refuse to answer basic technology questions, but you plan to change this in the next year.
Answer No, would like to but cannot at this time if less than 100% of your public services staff are capable of answering basic technology questions, but you are unable to improve their capabilities in the next year.
Answer No, we have no plans to do so at this time if you have decided that some public services staff do not need to be capable of answering basic technology questions from patrons.