8.3  |  10% of public services staff in each location are able to assist patrons with advanced technology questions


Advanced technology questions from patrons might include topics such as advanced formatting of documents, creating pivot tables, creating and using a blog, enhancing digital photos, converting file formats, and animating presentations. Library staff with the ability to help patrons with these types of tasks generally use advanced features on programs and applications on a regular basis and are actively engaged in keeping up with new technologies.


FOR THE ASSESSMENT
Answer Yes if at least 10% of your public-facing staff at each location are able to answer patrons' advanced technology questions.
Answer No, but plan to in the next year if less than 10% of public services staff are able to answer advanced technology questions, or staff to answer advanced technology questions are not available in all locations, but you plan to improve in the next year.
Answer No, would like to but cannot at this time if you are unable to ensure that 10% of public services staff are able to answer advanced technology questions, or that staff to answer advanced technology questions are available in all locations, but you would like to improve in this area.
Answer No, we have no plans to do so at this time if you do not plan to ensure that at least 10% of your public services staff can answer advanced technology questions.