1.2 | One-on-one technology help is available in languages other than English in at least one library location
Many people who are not English speakers come to libraries to learn English and connect to resources in their first language. The language barrier can also be a barrier to technology skills development and entry into the job market. As with English speakers, one-on-one help provides patrons with the ability to get unstuck, complete important tasks, and gain confidence using technology. In communities with non-English speakers, providing one-on-one technology help in languages other than English helps extend access to these valuable services to everyone.
FOR THE ASSESSMENT
Answer Yes if 30-minute one-on-one help sessions are provided in a language other than English at one or more locations.
Answer No, but plan to in the next year if you offer help in a language other than English but not in a one-on-one setting or offer one-on-one help only in English, but plan to add one-on-one help for non-English speakers in at least one library location in the next year.
Answer No, would like to but cannot at this time if you recognize a need in your community and would like to provide one-on-one help in a language other than English, but are unable to at this time due to budget constraints, lack of qualified instructors who speak languages other than English, or other reasons that prevent providing this service.
Answer No, we have no plans to do so at this time if there is no demand in your community for one-on-one help in languages other than English, you have dependable community resources adequately providing this service, or for other reasons decided not to offer one-on-one help to non-English speakers.