1.2  |  One-on-one help is available on-demand or by appointment for patron-owned devices (e.g., eReaders, tablets, iPods, smartphones) in at least one library location


People increasingly own own eReaders, smartphones, tablets, and other devices which they bring to the library or use to access library resources. However, not everyone is a skillful user or knows how to set them up to access library resources. Providing one-on-one assistance to patrons with their devices helps patrons learn the features of their device, build confidence using them, and allows them to access electronic library resources more conveniently. Many libraries are reluctant to allow library staff to touch patron devices, but that doesn't have to stop them from providing this valuable assistance assistance! Guiding patrons as they use their own devices can be an effective way of teaching the skills while enabling the patron to go through the motions themselves.


FOR THE ASSESSMENT
Answer Yes if one-on-one help is provided for patron-owned devices at one or more locations.
Answer No, but plan to in the next year if you do not offer one-on-one help for patron-owned devices but plan to have one-on-one help for patron-owned devices in the next year.
Answer No, would like to but cannot at this time if you would like to do so but cannot provide one-on-one help for patron-owned devices.
Answer No, we have no plans to do so at this time if there is no demand in your community for one-on-one help for patron-owned devices, or you refer patrons to other providers for this purpose, or have decided not to offer this kind of help to your patrons for other reasons.