1.2 | One-on-one technology help is available for patrons on-demand or by appointment for at least 30 minute sessions at all library locations
Patrons sometimes need more help using library technology than can be provided in fewer than 10 minutes. Oftentimes they will need 30 minutes or more to learn new skills or work through a problem in order to complete their tasks. Libraries need to be able to accommodate these patrons either by having the staff or volunteer capacity to spend at least 30 minutes with them at the time of need (on-demand) or by having a process to make an appointment for technology help from library staff or volunteers for at least 30 minutes.
FOR THE ASSESSMENT
Answer Yes if help is provided to patrons on-demand or by appointment for a minimum of 30 minutes at all of your locations.
Answer No, but plan to in the next year if you do not currently offer 30-minute help sessions, or do not offer them at all your locations, but on expanding this service in the next year to all your locations.
Answer No, would like to but cannot at this time if you do not currently offer 30-minute help sessions, or do not offer them at all your locations, but are not able to expand your services at this time.
Answer No, we have no plans to do so at this time if there is no demand in your community for 30-minute one-on-one help sessions, you refer patrons to other providers for this purpose, or have decided not to offer such sessions either on demand or by appointment.