1.1 | In-person technology classes are available in languages other than English in at least one library location
Many people who are not English speakers come to libraries to learn English and connect to resources in their first language. The language barrier may also be a barrier to technology skills development, which is why libraries should aim to provide technology classes in the languages spoken within the community they serve.
FOR THE ASSESSMENT
Answer Yes if in-person technology classes are provided in a language other than English at one or more library locations.
Answer No, but plan to in the next year if you do not have in-person technology classes in a language other than English but plan to add classes the next year.
Answer No, would like to but cannot at this time if you would like to do so but cannot provide in-person classes in a language other than English.
Answer No, we have no plans to do so at this time if there is no demand in your community for non-English assistance, or your refer patrons to other providers for this purpose, or you have otherwise decided not to offer non-English technology classes at any of your library locations.