1.1  |  Curricula and in-person classes are available in at least one library location in the following topics:

    •   Basic computer skills

    •   Office productivity software

    •   Internet searching

    •   Privacy and security

    •   Library resources

    •   Social media

    •   Multi-media (e.g., photo, video, audio)

Libraries that implement this best practice provide scheduled training classes which have prepared curricula on the listed technology topics. "Basic computer skills" refers to such topics as using a keyboard and mouse, opening programs, setting up email accounts, saving files, and attaching files to email messages. Privacy and security refers to topics such as avoiding viruses, getting rid of spyware, computer security (e.g., protecting yourself from identity theft or scams), how to stay "safe" online, and making children aware of safe Internet behavior. In some libraries, particularly those in small communities, scheduled classes may not be well attended because there are not enough people interested in the topic or the schedule does not work for potential participants; in that situation, a library might want to emphasize one-on-one help and set goals around Indicator 1.2.

Answer Yes if you have regularly scheduled classes and curricula for a topic.
Answer No, but plan to in the next year if you have intermittent, as-needed, or other non-scheduled classes, or classes without a curriculum, but plan to have regularly scheduled classes and curricula for a topic in the next year.
Answer No, would like to but cannot at this time if you would like to do so but cannot provide regularly scheduled classes and curricula for a topic.
Answer No, we have no plans to do so at this time if there is no demand in your community for regularly scheduled classes for these topics, if you refer patrons to other providers for this purpose, or have decided for another reason not to offer such training.